If something has gone wrong, we want to know. Every complaint is taken seriously and handled fairly by Prophoenix Solutions Tech Limited, trading as Open Your Update.
How to complain
- Send us a message using our contact form.
- Or write to: Prophoenix Solutions Tech Limited, 27 Old Gloucester Street, London, England, WC1N 3AX.
Tell us what happened, how you would like it put right, and any reference you have.
What we will do
- Acknowledge your complaint within five working days.
- Investigate it fairly and keep you updated.
- Send a final written response within eight weeks.
- Where we got it wrong, explain, apologise and put it right.
If you are still unhappy
If you are not satisfied with our final response, or eight weeks have passed, you can refer your complaint to the Financial Ombudsman Service free of charge, within six months of our final response.
Financial Ombudsman Service
Exchange Tower, London, E14 9SR
Phone: 0800 023 4567
Website: financial-ombudsman.org.uk
Complaints about your solicitor
Complaints about how your claim is being run should go to our partner law firmfirst. If they can't resolve it, you can contact the Legal Ombudsman.